Your Team’s Got Talent
Traditional training tends to take a one-size-fits-all approach; but the most effective new training plans take into account the talents and skills that a team member already possesses in order to capitalize on strengths and avoid reinventing the wheel. Skill Gap Analysis is the tool whereby we measure the difference between existing skills and those that are needed, and create individualized strategies for placing each team member on a track to highest possible performance in the current position while continuing on a path of professional growth and continued success. This session will equip you with the skills you need to perform Skill Gap Analysis, including: setting the bar and measuring the gap; formulating an individual training action plan; measures of effectiveness; how to integrate individualized training into the traditional one-to-many training model; and more!
Session Details
- Date: Thursday, September 16,2010
- Time: 10:15 am – 12:15 pm
- Room: Dallas D1
- Level: Intermediate to Advanced
- Track: Training
Kara Rice is a founding officer of Grace Hill. As Chief Information Officer, she works with a team of highly creative individuals to create and support the company’s Apartment Management Learning Center and web-based training courses. Additionally, she oversees their marketing efforts, including collateral, trade shows, podcasts and social media. Kara has nearly 20 years of experience in property management including on-site roles in leasing, management, and training and development. Kara holds the designations of Certified Apartment Manager (CAM) and Certified Apartment Supplier (CAM) through the National Apartment Association (NAA). Born and raised in the Boston area, Kara now roots for the Red Sox from her home in Boca Raton, FL, where she lives with her husband and three children.
Jana Muma joined the Grace Hill Gang as Director of Learning and Development in 2010 and is responsible for expanding the company’s educational offerings, including web-based courses and their custom Learning Management System (LMS), Vision. Her experience overseeing the educational development at a large multifamily firm gives Jana an in-the-trenches perspective on the needs of Grace Hill’s training clients. Jana previously spent 19 years with Gables Residential, where she led the national technical training efforts for associates at more than 140 communities. While serving as Vice President of Learning & Development for Gables Residential, Jana’s efforts were recognized by both the American Society of Training and Development’s BEST Award and Training Magazine’s Top 125 as one of the best training departments in the country for three consecutive years. Jana successfully designed, branded and implemented a Learning Management System for tracking and reporting on associates’ educational activities. Jana believes in the concept of lifelong learning and exhibits a passionate approach to performance improvement. She advocates leveraging blended learning, including instructor-led seminars, web-based courses webinars to achieve operational excellence. Jana is a lifelong Texan and lives in the Houston area with her son, daughter, and two enormous dogs.
