Management/Operations Thursday, November 19, 2009 Houston Texas
Sponsored By:
Maximizing Employee Retention and Compensation Plans – Presented by Patty Morgan-Seager, President Seager Marketing and Andrew Botieri, Founder, Total Peak Performance
Today, we’re depending more than ever on our best team members to see us through—and in these tough economic times, without being able to incent them with raises or even bonuses. That calls for some real creativity on our part to uphold the levels of productivity and employee loyalty that we need to survive. Attend this informative and in-depth session and learn with other companies, both in and outside of our industry, are doing by way of creative compensation, pay and benefits, and retention programs, to attract and retain their best employees. You’ll learn the most effective strategies for regional managers and managers; onsite motivators for both renewals and leases; how to boost and maintain morale in the current economic climate; and how to recruit for maximum retention. Your result will be a happier, more productive, and more loyal team from the second you leave Brainstorming through 2010 and beyond!
The New Rehab – Presented by Sanford Steinberg, AIA, CGP, Principal, Steinberg Design Collaborative with Panelists To Be Announced
The face of community rehab is changing to accommodate today’s economic climate, and there are new factors to take into consideration when deciding how to upgrade our communities most efficiently and effectively. This session will radically expand your insight with key information including what other companies are doing; the smartest rehabs, upgrades, and unit enhancements to ensure your ROI; what specific enhancements are willing to pay for, or pay more for; prioritizing a community’s needs; and even trends pointing us toward the apartment of the future! Join us and walk away armed with the information you need to bring your communities up to date as efficiently as possible, and compete more effectively moving forward!
Leadership Today: Lead, Follow, or Get Out of the Way! Presented by Anne Sadovsky, CSP
There is much conversation today about the failure of the hierarchy system…too many layers, too many bosses, too much middle management. We know that a Masters Degree doesn’t assure a skill in managing people and procedures; but one thing is for sure: every organization has to have a leader who is also a true manager of people and programs, has the final say when necessary, creates motivation and passion, sets the path and shows the way, and sets the pace for the team to follow because the speed of the leader is the speed of the team. Very specific skills are needed to be a great leader / manager. This session examines how leadership can make or break the success efforts of any ‘team.’ Learn to be the type of leader-manager who inspires, challenges, and creates the desire for success, including: what it takes to lead and manage others; knowing WHO you are leading; letting go of the love of power and learn the power of love; understanding why people work; the 4 generations in the workplace; why people quit; the 20 things that must be understood in order to lead successfully; 6 attributes/behaviors that create a positive work environment; what makes the leader’s job so tough today; motivation, stimulation and successful team members; and more. This session is not to be missed by those currently in leadership /professional manager positions and those who aspire to be the best leaders of tomorrow.
Customer Service Secrets of the Superstars – Presenters by David Carchidi, President, APT Commercials and APTS Apartment Personnel Training and Staffing; and Michael Benton, Senior Vice President of Marketing, APT Commercials
Do you wonder what separates the customer service superstars like Ritz Carlton and Hyatt from the rest of us, when they face more customers in a week than we probably do in six months? After all, our pay scales are similar to theirs, and the same resources are available to us. We Multifamily Professionals are in the hospitality business, too; and we even have the added advantage of being able to build solid, long-term relationships with our customers and prove our commitment to them over more than just a few nights! And yet we’ve been puzzling for years over how to achieve the same level of consistent customer service that the hospitality industry provides while the answer is within easy reach. Attend this eye-opening session that reveals the real training, hiring, and management secrets that continue to serve the hospitality world so well, and that you can apply within your own company and communities and create a culture of customer service that will make you a superstar to your customers, too!
Gaining the Competitive Advantage: A Blueprint for Strategic Change – Presented by Deb Bronson-McGrath, CEO, Discover True North, LLC
Effectively competing in these demanding times requires not just change, but strategic change, and a true culture of excellence within which the right changes can take root and thrive. This calls for the redefining of standards, evaluation of key indicators, and refinement of corporate strategies that drive results and build tangible value; and those are the areas that this in-depth, executive-level session explores. You’ll learn the essentials to improving the success of your brand equity, marketing programs, learning and development systems, leadership brand, culture, and customer retention plans. We’ll examine real-world challenges, including a candid interview with senior management, and leaders will walk away with the tools (including checklists), insight, and solutions required to create the competitive advantage your company needs to compete and not just succeed, but exceed!
Dig In … It Takes a Detective! Presented by Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, Chief Learning Officer, and Senior VP, Multifamily Professional Services, CallSource
Have you tried everything? Have you pulled out all the stops? Are you still scratching your head with no idea what to do next? If that sounds all too familiar, this session is for you! When it comes to troubleshooting a community, it takes a detective’s eye! Targeting the real trouble can be tricky, especially in this time of limited budgets, short staffing, and too little time to take the trial-and-error approach. This session will equip you with the tools, techniques, and super-sleuth strategies you need to track trouble straight to the source and turn an underperforming asset into one that yields real bottom line results!
Best Practices in Revenue Management, Presented by Jeniffer Nevitt Casey, CEO, Bravo Strategic Marketing, Inc. and Brad Marting, Professional Speaker/Consultant, OptiYield
In these days of strapped budgets, it’s more important than ever that we apply only the most proven practices to managing our revenue. A critical component often overlooked is precision management of our precious resources. This session will inform you of the latest and most effective ways to allocate, apply, interpret, analyze, and report! You’ll learn how owners and investors think; what they want and need to know; why what you leave out can be as important as what you include; and walk away empowered and enabled to manage your investment property toward the most profitable result!
Best Practices in Student Housing Presented by Sandi LaManna, Resident Services, Washington University at St. Louis and Maureen Lannon, Director of Sales & Marketing, Allen & O’Hara Education Services, Inc.
Student housing is full of unique challenges, and techniques that work beautifully for other kinds of housing may not work well in the student world, if at all. You don’t need a master’s degree to know the best way to increase success is to school yourself in proven student-specific marketing, management and training strategies. Join our experts for an inside look at tapping into the needs and desires of today’s young and savvy student market; building brand loyalty; raising and maintaining occupancy; increasing revenue and ROI; training your team to be superstar student specialists; and more!
Performance Made Stronger… and a 3-Second Breakthrough! Presented by Terri Norvell, Situation Specialist, Further Performance Group
Leading a team to even greater results is extremely challenging and yet required today. It’s your leadership abilities that determines both your success and your team’s success. It doesn’t have to be complicated. There is a process to simplify, stabilize and surpass! In this session you’ll learn the 5-step leadership process that starts with what’s working vs. what’s the problem. Discover the answers are within your team and how to turn any obstacles into opportunities. This program is high-energy, high-impact and highly focused on results. You’ll reach a new level of confidence plus have the opportunity to literally and symbolically break through a pressing performance challenge of your very own! This program is not only powerful…it’s fun. The outcome—proof that you can breakthrough anything to create greater results. This remarkable process is guaranteed to kick-off a whole new way of thinking… in 3-seconds!
NOVEMBER 18-20, 2009 | Hyatt Regency | Houston, TX Click Here
